Refund policy

INFORMATION ON THE RIGHT TO WITHDRAW FROM THE CONTRACT CONTRACT WAIVER INSTRUCTIONS

As a Consumer, you hold the right to withdraw from the Contract concluded with our Shop within the period of fourteen (14) days without stating any reasons thereof, without prejudice to cases set forth in the part called "Exclusion of the right to withdraw from the contract". The time limit to withdraw from the Contract expires upon the lapse of fourteen (14) days:

1. after which you have physically acquired a thing or after which a third party, other than the Delivery Company or the person authorised by you, physically acquired a thing - in case of a contract that obliges to transfer the rights to a thing (contract of sale, contract of delivery or contract of commission which is a movable thing),
2. after which you have physically acquired the last thing or on which a third party, other than the Delivery Company or the person authorised by you, physically acquired a thing - in case of a contract that obliges to transfer rights to many things which were delivered separately,
3. after which you have physically acquired the last element or its part or on which a third party, other than the Delivery Company or the person authorised by you, physically acquired an element or its part - in case of a contract that obliges to transfer the rights to things delivered in elements or in parts,
4. after which you have physically acquired the first thing or on which a third party, other than the Delivery Company or the person authorised by you, physically acquired the first thing - in case of contracts on regular delivery of things for a definite period of time,
5. contract conclusion - in case of service contracts.

To observe the time limit to withdraw from the contract, it is enough to send information on exercising the right to withdraw from the Contract before the lapse of time.

If you want to take advantage of your right to withdraw from the Contract, you must inform us: HAFTINA TEXTILE GROUP Sp. z o. o., 40 Witosa Street, 97-300 Piotrków Trybunalski, Poland, email: EMAILFILLIN, on the decision to withdraw from the contract in a form of a clearly worded statement (for example in a form of a letter sent by a traditional post or by an email).

You can use the contract withdrawal form to do this, it is not obligatory though. The withdrawal form from performing electronically supplied services on the Shop's webpage is exhibited hereto

CONTRACT WITHDRAWAL EFFECTS

In case of withdrawal from the contract, we return you all payments received from you, including the delivery cost of a thing (excluding additional costs resulting out of your chosen form of delivery other than the cheapest one we offer). The payments are returned without unnecessary delay, in each case not later than within fourteen (14) days from the day we were informed on your decision to exercise the right to withdraw from the contract.

The payments will be returned in the same way that was used by the Customer in the initial transaction, unless expressively consent for other options; in each case you do not pay any charges resulting out of the return. We may withhold with the payment until receipt of the good or until delivery of a proof the thing has been sent back, depending on which comes first.

Should you receive things as a result of a contract, please send it back or deliver it to the following address HAFTINA TEXTILE GROUP Sp. z o. o., 40 Witosa Street, 97-300 Piotrków Trybunalski, Poland, immediately, and in each case not later than fourteen (14) days from the day you informed us on the withdrawal. The time limit is deemed to be met if you send the thing within fourteen (14) days.

Please remember you will need to bear costs immediately connected with return of the thing. If, due to its nature, the thing cannot be sent in a usual manner by post, you will have to bear the immediate costs of returning the thing. The maximum cost is estimated to be about PLN 25.00.

You are responsible only for diminishing value of the thing arising out of using it in a different manner than it was necessary to establish character, features and function of a thing.

CONTRACT WAIVER RIGHTS EXCLUSION

The right to withdraw from the contract concluded away from the business premises or from a distance does not apply to a consumer with regard to the contract: subject matter of which is a non-prefabricated thing, produced according to the customer specification or used to fulfil its individualised needs;